Orders are typically shipped within 24 hours or 1 business day of being received , sometimes within hours. All orders are shipped with expedited USPS Priority Mail and come with insurance and tracking information.
Items purchased from MagicWandMassager.com are not allowed to be returned due to the nature of the items, which are sold. If an order is placed and has not shipped yet, we will honor a cancellation if requested by phone or by email. If the item has been shipped, we no longer can accept a return. Simply stated, MagicWandMassager.com will not risk reselling a returned item to another customer which is why we do not take returns for items listed on our website, even if the item is not opened. If a package is refused at delivery, returned to sender or mailed back without contacting us first, MagicWandMassager.com will restock the returned item for a 30% restocking fee. Shipping fees paid by the buyer originally will not be refunded at all.
Please contact us if you have any questions at all. We will be more than happy to assist.